1. Introduction
At Transcripts.tv, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transcription services.
We are committed to protecting your personal data and maintaining transparency about our data practices. This policy applies to all information collected through our website and services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Use our transcription services
- Subscribe to our newsletter
- Contact our support team
- Participate in surveys or promotions
This information may include your name, email address, payment information, and any other details you choose to provide.
Content Data
When you use our transcription services, we collect and process:
- Audio and video files you upload
- Transcripts generated from your content
- Any edits or modifications you make
Usage Information
We automatically collect certain information when you use our service:
- Log data (IP address, browser type, pages visited)
- Device information
- Usage patterns and preferences
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our transcription services
- Process your transactions and manage your account
- Improve and optimize our AI algorithms
- Send you service-related communications
- Respond to your inquiries and support requests
- Detect and prevent fraud or abuse
- Comply with legal obligations
- Send marketing communications (with your consent)
4. Data Storage and Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- SOC 2 Type II certification
- GDPR compliance
- Access controls and authentication measures
Your uploaded content is stored securely and is automatically deleted according to our retention policy. You can request immediate deletion of your content at any time through your account settings.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (payment processing, cloud hosting, customer support)
- Legal Requirements: When required by law or to respond to legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
All third-party service providers are contractually bound to protect your data and use it only for the purposes we specify.
6. Your Rights and Choices
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Data Portability: Receive your data in a structured, machine-readable format
- Opt-Out: Unsubscribe from marketing communications
- Restriction: Request limitation of processing under certain circumstances
To exercise these rights, please contact us through our contact page.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze site traffic and usage patterns
- Personalize your experience
- Provide targeted advertising
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our service.
8. Data Retention
We retain your personal information only for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
Uploaded content files are typically deleted within 30 days after processing unless you specify otherwise. Transcripts are retained as long as your account is active.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
10. Children's Privacy
Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us through our contact page.
For privacy-specific inquiries or to exercise your data rights, you can reach our Data Protection Officer directly.